Last week Viagogo failed to send a representative to the DCMS ticket abuse hearing, a completely disrespectful and cowardly move that didn’t go down well with Parliament. As expected they got a well deserved roasting during and after the hearing. Yesterday the Government was defeated in the House of Lords on Amendment 33ZLZA in the Digital Economy Bill. The amendment strengthens obligations in the Consumer Rights Act – all secondary ticket resellers will now have to provide the ticket reference or booking number and any specific condition attached to the resale of the ticket. This is on top of the existing obligations to provide seat, row number and original face value. The Government amendment to ban bots was also accepted without vote which means it’s set to become law and enforceable after a DCMS consultation. You can read more here.